Refund Policy

Last updated: September 2026

All purchases are final once your order is placed. We do not offer refunds for a change of mind.

Exceptions

The only exceptions are a genuine billing error on our part, such as being charged twice for the same order, or being charged without ever receiving your key, and a label that doesn't work due to a fault on our end. In either case, contact us via Discord with your order details and we'll sort it out, replacing the affected label(s) where the fault was ours.

What we don't cover

Anything that happens to the physical parcel after a label is generated, including delays, loss, damage, or misdelivery, is Australia Post's responsibility, not ours.

We're also not responsible if Australia Post declines to accept or process a label at the counter. Labels are generated correctly on our end, and acceptance is at Australia Post's discretion.

Chargebacks

Please contact us first if something's wrong with an order, it's faster than a bank dispute. Raising a chargeback without contacting us first may result in the associated key being suspended while we investigate.